XFINITY MY ACCOUNT
(2015)
Big steps in changing Comcast's customer experience. Not just things like Bill Pay, but also a host of innovative self-service tools to enable customers to solve problems on their own terms. This means doing everything possible for the customer not to have to call Comcast.
SELF-SERVICE, SAVING MILLIONS
My Account handled all the standard account needs like paying your bill, but its true focus was to enable customers to solve issues on their own terms without the need to call. Customers are happier, and the company saves millions in calls.
MY ROLE
Sr. Creative Director.
PLATFORMS
Mobile (iOS and Android), Set Top Box
DATE
2014-2015
